Open When Letters Refund Policy

The free watermarked preview gives you a chance to check the first letter before purchasing the complete digital set. Check the names and shared memory you supply before submitting them. The price shown at checkout is a one-time payment; no physical pages or envelopes are shipped.

If payment succeeds but the complete set does not open, return to the same device and try again after allowing time for confirmation. Keep the receipt and any code from the purchase email. If you still cannot retrieve the set, email hello@myopenwhenletters.com with the order reference and a description of the problem. Do not send card numbers. We will investigate and provide access or a refund if we cannot deliver.

If you believe you were charged twice, send the relevant receipt references to hello@myopenwhenletters.com. We will check the transactions and refund a confirmed duplicate. If the output has a problem, describe it so we can assess the appropriate remedy. We aim to respond within two business days. Your statutory consumer rights are not affected.

After confirmation, download the PDF and save your own copy. The online set is kept for up to 180 days; a saved file remains on your device until you remove it. A purchase code can help recover your set on another device while it is retained. See the terms and privacy notice for more details. Keep your receipt somewhere separate from the device used to pay. If you contact us, include the order reference and the email used at checkout so we can locate the transaction. Never send a password or card number. We will explain the next step after checking the order and the delivery record.